Customer Testimonials
JD, Naz and Essence were awesome. They were very helpful and informative,
Was easily able to schedule an appointment online on the day and time I needed. Had an 8:00 AM appointment and dropped the car off the night before. They had called me by 7:45 AM to say my car was ready!
Winfred Toney made our experience buying a car for our daughter a smooth one. The customer service was excellent and we absolutely love the car. they even put a bow on it for us.
Awesome experience with Jim and JD. Coming back to get another one in a month
Very satisfied. But like most places, due to not enough employees, they’re unable to answer their phones.
Great and quick service pleased with the service I received definitely will recommend in the future
Though it took longer than hoped, southern has friendly and competent service - very happy overall
Julie, Luke, Tyler and Wes… Such a good stuff working there. They tried to help us for like 8 hours with patience and smiling faces. If you live nearby and try to get a brand new KIA just go there without thinking!!! Thank you guys!
Love cars. Bought car. Swindled me into the good deal I hope. Stuart is a very personable good guy. Kacie absolutely owns the finance department and deserves all the chicken sandwiches. Cortnee was the best delivery coordinator I’ve ever met in my life.
I originally brought my 2023 Telluride in to see why the AC isn't working. I wasn't going to be able to get an appointment until October (this was in August) so I called Greenbrier and they squeezed me in within the week. 2 days after my appointment I asked for a loaner since it was reaching over 100° in my car with the windows down, and they gave me a brand new Seltos to drive. When I tell you the service staff has been nothing shy of a blessing I mean it. There's a lot more to the story, but ...
I loved my experience here, Adam was amazing! He helped me out a lot and worked with to get me into my new car. Courtney was great and very informative! I also really liked working with JD who was very respectful! 10 out of 10 would recommend!
The service technitions are good about helping The customer solve The problem.This is satisfying
My issue is more with the service department than with the dealership. Every single time I call to set appointment for service I get excuses as to why I can’t get appointment for the times I ask. I live in Gloucester and it’s a bit of a drive to come to the dealership. I like to schedule appointments when it’s convenient to me not the dealerships’. Also, the last time I brought car in for oil change, I requested a tire rotation and the lug nut key was not returned to my vehicle. I brought it the ...
Everyone was so kind and helpful. The service was outstanding! I highly recommend Kia to my friends and family.
From the sales manager to the sales rep to the finance manager all very friendly, knowledible and easy to work with. They all had my best interest.
The staff was very polite, courteous and efficient. The service was timely. I am very satisfied with the customer service.
I got to work with Kris, Sarah, Julie, and Wes on securing a new car. They were so patient and willing to go the distance to help me buy my first car! I am so happy that this team worked with mento make it easy as can be!
Nas was a huge help buying my new car! JD Breeden in finance really helped me get the best deal possible! He made the process simple and easy! definitely recommend!
Great experience dealing with Pam, Johnathan & Wes at Southern Kia at Greenbriar. Extremely friendly, knowledgable and very patient to make sure we were very happy with our purchase. A five star experience from start to finsh.
I came into trade in my Kia for a newer model and Julie, Luke, Essence, and Wes was amazing !!! They answered all my questions and, made sure I was comfortable with what I was purchasing.
Just finished getting a brand new vehicle for my wife and things went great. Our sales persons Hector and Abdul handled everything with speed and courtesy. As painful as car dealers usually are, this experience was quite painless. Wife's happy with her new ride and all is right with the world again.......
Oil change, tire rotation. Wiper blades on my Kia Telluride. Service was outstanding. Not a long wait.
Great service and always take care of us well worth the 2 hour drive to them
No longer have to make an appointment to get your oil changed . I got there about 8:00am and was done in about 30-45 min!!
This dealership does a good job, tom Fleming in your service department is very good 👍
The lady who takes care of the oil change is amazing and super helpful. Good job
East to schedule. All done in under an hour. Everyone was professional and courteous. Thanks
My wife and I worked with Hector, and while he is still new he did an amazing job. He was patient in showing us all the vehicles and letting us test drive all of them. Was at no point pushy about forcing us to buy something we didn’t like or trying to up sell us to something we couldn’t really afford. Even though the inventory didn’t have the right car for us today, we will definitely return to work with Hector when we are in search of another car.
The best experience all employees are the best. Ms. Julie, courtnee drrick, and meryll thank you for everything 👍🏼👍🏼👍🏼👍🏼
Good service they help us a lot this people are great julie , courtnee , derrick and meryll i will gave you a 5 starts
Great customer service. Service was not long as expected.
Very polite and professionally ran, workers greet you when you walk in and seem willing to take care of you
They are always very fast . I usually drop my car off for an oil change at night and they have it done by midday the next day !
i brought in for regular maintenance . All Employees were very friendly and helpful. they also did all recalls on my Kia Soul
Had a wonderful experience from beginning to end working with Cynthia, Essence and Julie!!!!
Excellent customer service very respectful and quick response, a clean facility and garage comfortable lounge area. Will return soon. Thank you for the service.
The customer service is very helpful and friendly. My car service was quick and timely.
JD, Kacie & Pauly was great !!!!
amazing experience. very patient with me as a new timer.
Bought a Kia today and this was the best experience ever. I was in and out. From the Internet manager Nimmo to the Sales manager Dave, Sales woman Cynthia and Finance manager Julie. They made sure my payments were within my budget and worked hard to make sure I had everything I needed.
The Best experience we have had at a dealership in a long time ! Thank you
Pleasant people that help you with your cars needs. It’s a great place to get your car done
My experience was fantastic! Luke, Issa and Wes made my experience one that I must share with family and friends. The professionalism and care was an amazing experience. I will definitely return for future business.
Everyone was friendly. My only issue was that even with an appointment, I had to wait one and a half hours for just an inspection and oil change.
Third car I’ve bought from them! I love Julie Reggie and Courtnee they took great care of us!
All staff very friendly and professional . Eager to help. Fast workers and great workers . Helpful
Stuart, Dave, Jay, and Wes were extremely helpful. They took their time to explain things and answered all of my questions. They customized my options based off of what I was able to afford and got me a great fit! Jay guaranteed to fix my old Kia Sportage at no cost to me and offered a good price for it once the work was completed. I am looking forward to him seeing that promise through and for doing more business with them in the future!
I love Kia ❤️
Great dealership; very accommodating. We drove from hours away and Cynthia, JD, and Kasey made the checkout experience organized and fast.
Abdul and Jd were amazing. Very helpful and professional. Got me the car I wanted at a fantastic deal! 10/10
My experience with Kia has been excellent from start to finish—outstanding customer service from every staff member. Julie Allison gave us the best finance deal! Shout out to Stuart Beach, the best salesman in town! He got my husband and I matching 2023 Kia Souls!! Come check them out. They care for our customers.
Amazing service!!! Extremely happy with the entire car buying experience! Quick, easy, affordable, and I love my car! 10/10
Derrick,Cynthia Allison and JD are the dealerships A-team. They took the time, have the knowledge and were great from the second I walked in the door. I will definitely come back if they are around for next time I buy a car!
We had a wonderful experience at Southern Kia Greenbrier today! Everyone was extremely helpful. We were kindly greeted by Pam and she happily answered the questions we had and directed us to a sales guy. Naz was amazing. Alison & JD were very nice and extremely helpful. Highly recommend this dealership!
Jim, Sara, and Julie have been very helpful and made the process stress free, and understandable. Would definitely recommend them to anyone trying to buy a car at Southern Kia.
Bought a Telluride with Southern Auto. Worked with Derrick as our sales person, Allison as our delivery coordinator, and JD as finance. They were all fantastic to work with!
I am so pleased with my experience with Southern Kia at Greenbrier. Working with Tyler, Kacie, Allison, Jay C., and Kris have been a pleasant experience. They made my daughter and I feel like our vehicle needs and wants were a priority. Special shoutout to Ms. Nimmo for offering us water, Luke for offering us an extra chair when needed, Muhammad for taking the time out to check on us, Lisa at the front desk for being so friendly and Julie also for being so friendly. I would definitely recommend my friends and family to consider purchasing their next vehicle ...
Every employee working on the date 9/15/23 were totally awesome! They all took the time to get to know me and all of them worked very hard to get me into the Telluride that I wanted. Special shout out to Kris, Tyler, Brett, Jay C., Kacie, Cortnee, JD and West! Thank you guys so much! I will always recommend people to purchase their vehicles from Southern KIA! 🙂
Went to Southern Kia Greenbrier this morning to buy a 2023 Kia Forte and came away with a 2024 Kia K5!!! The whole experience was great… both my salesman Josh and the Finance Mgr Kacie took great care of me!!
Maher, Julie, and Courtnee were fantastic and made my experience very good! Highly recommend shopping at Southern KIA Greenbrier.
The best dealership in Hampton Roads!
Service department was very helpful in taking care of my needs
Reggie and Kacie were wonderful the whole process!
Extremely helpful staff. Reggie was extremely helpful before we ever stepped foot in and helped us get a deal that made since! Essence was great at explaining everything!JD was a pleasure talking with and very helpful. Great experience.
Best place you can go to jd
You can't get better service then from Jake Osbourne in the service department.He is top knotch, honest,helpful and went above and beyond to help me with my car! The motor unfortunately was one of them that gave out. Jake made sure my car was safe, installed a brand new motor, a hybrid battery and lots of patience. He continually kept me in the loop concerning the status of my car. He prepared me for the fact thar it wouldn't be a quick process but rather quite lengthy. He stayed in contact with the home office in ...
Best experience, hands down!!! I had the pleasure of working with Kris! He is an amazing salesman and made this the easiest car buying experience EVER for me. He has such a great spirit and made me feel so comfortable. He did his absolute best to let me know I was validated and fully aware of everything throughout the process, seeing as how this was my first car purchase. I’m so happy and thank you beyond words for your hard work and dedication. I highly recommend Kris, as well as Kia Greenbriar as a whole, if you are considering ...
Derrick, Essence, and JD were great! Thank you so much!
Jonathan, Richard, Dave, and Essence was great and very helpful with the purchase of my new car. I would definitely recommend everyone to go see them for a new car purchase.
Reggie and JD were awesome. Everyone was very friendly and helpful This is our second time here. We will definitely be coming back when the time comes. Highly recommend 😊
Meryll was amazing! He was very patient and thorough and made sure that I got exactly what I wanted. Thank you to Richard, Wes, JD, Julie, and Kacie as well for all of your help! I love my new Kia.
If you are looking for a new vehicle, look no further! We are so thrilled with our new 2024 Kia Sportage! We worked with Reggie and he was absolutely amazing! He listens to our concerns and our wants and needs regarding a new vehicle. He spent the time needed to make sure we were 100% satisfied with our our purchase. Our sales manager that helped work our deal was Jay Cunningham. He was also very kind and helped get us an awesome deal on our new Sportage! Our finance manager was Wes Jackson. He really took the time to explain our vehicle ...
I traded in my 2022 Chrysler pacifica for a Kia Forte and some money back. Tyler my sales rep was friendly, helpful ,and knowledgeable about the business. There was no pressure and Negotiations were fair and reasonable. Also Thanks to Wes for being courteous and professional. He made the process quick and easy. Thanks again guys.
I had the Evap sensor go out in my 2023 Telluride. Southern Kia Greenbrier went above and beyond to squeeze me in within a week, when all the other Southerns were not going to take me until October. With the sensor going out, I had no AC and it was getting to over 100° in my car WITH the windows down. I called them with my concern of the heat and the part being on backorder. Taliyah and Josh bent over backwards to get me into a loaner car so my kids and I were not being in elevated heat for our 40 ...
Kind staff, clean facility, could use more seating in the waiting area
Reggie and JD were awesome and very professional!
Josh is an excellent service advisor
Luke was amazing! He helped through out the process making it quick easy and efficient.
Serious buyers should ask for Abdul. He will take good care of you.
Meryll and Julie were excellent, and made the process of purchasing a new vehicle smooth. Would highly recommend
I had a wonderful experience today at Southern Kia. They have an amazing team that made a rather lengthy process very easy to follow. I appreciate Richard, Wes, Kacie, and JD.
Great customer service by all workers and very patient and are willing to help you get the best car you are lookin for forsure!!!! Names Thomas,Brandon, Richard nd more
I had a bad customer service time when I purchased my Kia and when I was scheduled for my lo jack installation. I would like to speak with someone that can address my concerns and take action. Update: I received a pleasant phone call from General Sales Manager today and We discussed my concerns. And I was promised better service in the future. He was listening and explained a few items that was good with me, but I don't do 5 stars. I have my reasons.
Great and quick service!!!!!
Josh in service was great , I recommend this dealership service because they get everything handled in a timely. Big thank you to Service department 😌
Service was excellent and everything was completed In a timely manner!
I had our car serviced this week and Madison J. , the scheduler, was very helpful and able to get our car in for an oil change without much of a wait. She was very kind and caring. Thank you, Madison! Kathryn H.